![]() If you need further help, please submit a detailed support request so that our Customer Care team can assist you further. You can buy an Aura Frame either online or see it in person at one of our partnering retailers. If you are running into any connection issues during the setup, please have a look at this troubleshooting section. You can now have a look at this article since it gives you an overview of the different features that the Aura app offers: Navigating the Aura App.If this is not the case, and you know that the giver had prepared the frame with preloaded content, you can contact them to ask for the “Claim Code”. Once the frame is connected, they will show up on your frame's display. If the frame was a gift, the giver may have uploaded a digital gift message and some photos in advance.Finally, give your frame a name and consider inviting friends and family members that you would like to contribute to your frame.If your network is not displayed, please read through this article for additional troubleshooting. ![]() Once your frame has connected to your network, it will display a “Connected! Please add photos in the Aura App” message. Select your network and enter the WiFi password. Your app will now show you a list of all available WiFi networks.Its never been easier to display all the amazing photos you keep trapped on your phone. Download the free app, set up the frame in minutes, and choose from auto-generated albums of the people you take pictures of most often. If you run into any issues with the Bluetooth connection, please follow the troubleshooting steps in this FAQ. Aura is the worlds smartest picture frame that automatically displays the best photos from your phone. Afterwards, the frame will be connected to WiFi only. ![]() This initial Bluetooth connection between your frame and your smart device is only necessary to connect the frame to your WiFi.
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